IT Service Desk Feedback

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Type of Service	S#	Particulars	Strongly Agree (5)	Agree (4)	Just  Agree (3)	Disagree (2)	Strongly Disagree (1)
Support & Active Resolution	1	The IT Service Desk has the ability to solve your Issue
	2	The IT Service Desk handles calls quickly and efficiently
	3	The Waiting time to have my enquiry addressed
Quality of Service	1	The IT Service Desk handles calls in Proper manner
	2	The IT Service Desk Displays Good communication skills
	3	The Information provided to you when you contacted the Helpdesk was relevant
	4	The IT Service Desk service provided met your expectations
Performance of Assets	1	IT equipment (Assets) installed at your workplace is in good condition - Desktop
	2	IT equipment (Assets) installed at your workplace is in good condition - Laptop
	3	IT equipment (Assets) installed at your workplace is in good condition- Printer

                             

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